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| Methodology |
| ANGERIS has the permanent will of the performance |
| ANGERIS guarantees a rigorous methodology. |
For an optimum support, we aim to be clear and comprehensible by everybody.
We apply to all our missions, strict principles of quality :
• Standard documentation
• Points of visibility for our clients
• Meetings and reports
• Managing difficult situations
• Monitored progress
• Validation process of deliverables
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| ANGERIS formalized most of its processes in customer relationship and financial management : |
- The commercial pre-sales management (including responses to invitations to tender, proposal writings)
- Quality management of our missions (permanent listening of
the clients by our consultants, formal follow-up meetings of each
mission are provided with the client ...)
- The management of the quality process (each task is associated with the client qualities constraints).
- The management of the beginning of mission with the
consultants (a collection of the customer relations history, the
expectations ...)
- The management of the end of mission (synthesis with the client, sharing the know-how ...)
- The knowledge capitalisation (management of an internal knowledge data base)
- Managing the training of our consultants (regular and appropriate to our business)
- The annual assessment (analysis of the past, identification of lines of evolution, future policy)
- The management of internal operations. Human resource management, recruitment.
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| Angeris also has a clear organisation, where the
organizational responsibilities of each are clearly identified. Some
employees have already followed a training course in "Total Quality". |
